Please check MY ORDER for the status of your order. Alternatively, please call our Customer Support Team on 07552590385. Please have your order number or DSKY shop ID starting with “DSKY00” ready or email us at [email protected]
Our courier delivery hours are 8.00am–6.00pm.
Our office hours are Monday–Friday, 9.00am–6.00pm. You can email us over the weekend on the above email and will attend to get back to you within the next 2 working days.
|Order value excluding VAT||Delivery charge||Dispatch|
|Under £50||£2.99||2–3 working|
Orders from remote areas of the UK such as the Scottish Highlands will be delivered within 3 working days.
If you are missing an item(s) in your delivery please notify your sales Reps, or email us at [email protected] please include your shop detail and contact number and we aim to get back to you within 3 working days after the receipt of your email.
The missing item(s) will be despatched as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you receive an incorrect item(s), Faulty, or damaged goods in your delivery please notify your sales agent, or email us or call the Customer Support team on 07552590385 we aim to get back within 3 working days of delivery.
Also, your sales agent will collect the item(s) and the correct item(s) (if appropriate) will be despatched as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
In all cases please ensure you keep the items in good condition and take reasonable care to ensure that packaging remains undamaged.
Please check the status of your order in MY order page, you can cancel your order anytime if the status is not changed to dispatched. Please call your sales agent or customer support team on 07552590385 to cancel current order.
Refund will only be made to the Credit/Debit card used initially to initiate the purchase /order in question.
Requests for refunds must be made within the timescales stated above by notifying your sales agent, or by emailing us at [email protected] or calling the Customer Support team on 07552590385 .
Refunds will only be offered for items that fall into one of the categories above Return policy.
Please note that refunds for incorrect items will only be processed if goods are returned in a saleable condition and packaging is still intact and undamaged.
Your sales agent will collect the item(s) and your refund will be processed within 10 working days if the returned item meets the above return policy. A Refund will only be made to the Credit/Debit card used initially to initiate the purchase /order in question.